QLife is Australia’s first nationally-oriented counselling and referral service for Lesbian, Gay, Bisexual, Transgender and Intersex (LGBTI) people. it is a nation wide service which offers information ans early intervention and support for people experiencing poor mental health, psychological distress, social isolation, discrimination, experiences of being misgendered and/or other social determinants that impact on their health and wellbeing. They offer both phone and web- chat services. QLife is open every day of the year between the hours of 5:30 pm – 10:30 pm Australia wide.
The staff offering support are all volunteers who as supported by paid members of staff. They offer support and guidance on information and where you can seek help if what you are experiencing is needing some additional support.
What’s good about it: It offers support to individuals of the LGBTI community who are experiencing difficulties and need someone to talk with whom they believe will understand their experience. The service is available outside of normal business hours and offers a continued avenue for support for the community.
What’s not so good about it: The service is really about support and guidance for those with low levels of mental health difficulties and concerns – which is exactly what they say on their page. They aim to provide a link to appropriate services and offer the support during times that those services may be closed. So really even the ‘not so good’ is really a good thing!