If you are in an emergency, you should call police or ambulance on 000.
The University of Newcastle After-Hours Support Line
If you need to speak to someone urgently outside of business hours, The University of Newcastle provides an after-hours crisis support phone line between 5pm to 9am weekdays, and 24 hours over the weekends and public holidays.
This service is operated by a team of qualified crisis support specialists who can support you to find relief from current distress, explore coping strategies, and safely manage any immediate threats to life or safety. The service offers immediate and short-term crisis support only, not an ongoing counselling relationship, therapy or treatment.
To access the UON out-of-hour crisis support line:
- Call 1300 653 007
- Text 0488 884 165 for sms chat option
If you need to speak to someone within business hours, you can contact UON Counselling on 4921 6622.
General 24 hour Crisis Phone Counselling:
- Lifeline 13 11 14
- Mental Health Line (NSW) 1800 011 511
- Suicide callback service 1300 659 467
- NSW Rape Crisis Service 1800 424 017
After Hours Online Counselling (online chat or video):
Free Translating and Interpreting Service
A free interpreting service is available for people who do not speak English.
This service can be used with selected organisations, including Lifeline, the UON Crisis Support Line, and emergency services.
To access this service, call the Translating and Interpreting Service on 131 450 and ask to talk to the organisation you need (e.g., Lifeline on 13 11 14) in the language required. TIS will then call the organisation, and provide translation.
A call to Translating and Interpreting Service is the cost of a local call from landlines (additional charges apply for mobiles).
There are some other services which offer after hours support in addition to these services and details for these can be found in the community resources page for areas surrounding the campus sites.