Individual Online Sessions

We also offer individual counselling sessions online through phone, Skype, BlackBoard Collaborate Ultra or e-mail. All appointments need to be pre-booked and the same principles of privacy and confidentiality as face-to-face appointments apply. If you are interested in making an appointment you can do this by talking with a Student Support Advisor on any of our campuses; by getting in contact with us at one of our Skype Drop-In Sessions or by emailing

The individual appointments are offered by our Counsellors and Online Counsellors.


What to expect?

Online counselling sessions are virtually the same as standard counselling sessions except that instead of sitting in an office with the counsellor, you connect with them via an online format.  The issues students bring to counselling are the same, the therapeutics techniques used by the counsellors are the same and privacy and confidentiality rules are the same.  How you connect online is up to you and the options for online counselling are: phone, email, Blackboard Collaborate or Skype (audio, video or text).



Blackboard Collaborate is another option that uses audio and video connection along with virtual whiteboard and desktop and resource sharing.  Blackboard collaborate is available on computer, phone or tablet, it does need an internet connection.  There is no need to download any programs, we will simply email you a link to our BB Collaborate rooms prior to each session.  Blackboard Collaborate works best with Google Chrome.  If you are using a phone or tablet you can also download the BB Student App.  More detailed information on device and browser support can be found here.  Specific help for using BB Collaborate as a participant can be found here.

Skype is another option for online counselling. This format uses text chat, audio or video chat during the session.  You will need to download Skype onto your computer, phone or tablet and register for an account.  You will also need an active internet connection.  Prior to the first session you will need to send a contact request to the online counsellor with whom you have the appointment. The counsellor will email you their skype username prior to the session.

Skype can be downloaded from this website

Instructions for downloading Skype

Instructions for using Skype

Phone and Email counselling are also available upon request and are arranged with the individual counsellor.



There are a range of different forms that your counsellor may ask you to complete prior to the first session, after the first session or over the course of therapy. These forms are available below for you to complete but you can discuss them with your counsellor before completing them if you have any questions or concerns.

You may be asked to complete an online presentation sheet and privacy and confidentiality form.

You may also be asked to complete the consent to release/exchange information form found here.

The material or views expressed on this Blog are those of the author and do not represent those of the University.  Please report any offensive or improper use of this Blog to
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